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FREE SHIPPING OVER 50,000 FT

WORLDWIDE SHIPPING

Shipping policy

Where do we ship?

We offer Worldwide shipping with DHL. Please note, we have some exceptions, which are listed below:

At present we are unable to ship orders to the Russian Federation, Ukraine, Azerbaijan, and Bahrein.

Thank you for your understanding. If you order from Hungary your package will be delivered by GLS.

Can I make changes to my order after it's been placed?

Once your order is placed, we are unable to make any changes, including address changes, item changes, or cancelation requests. If you need an address change on your package, we recommend reaching out to the carrier to update your shipping information.

 

How much does shipping cost?

We are happy to offer free shipping on orders of EUR 200 or more.
Please check our general shipping table and lead times:

 

DELIVERY METHOD

ORDER VALUE

SHIPPING FEE

If you live in Hungary STANDARD SHIPPING 5 – 7 BUSINESS DAYS

up to 30 000 ft

1 700 ft

If you live in Hungary STANDARD SHIPPING 5 – 7 BUSINESS DAYS

30 000 ft - 72 000 ft

2 300 ft

If you live in Hungary STANDARD SHIPPING 5 – 7 BUSINESS DAYS

above 72 000 ft

FREE

If you live within the EU except Norway STANDARD SHIPPING 5 – 7 BUSINESS DAYS

up to €85 (~30 000 ft)

€ 15 (~5500 ft)

If you live within the EU except Norway STANDARD SHIPPING 5 – 7 BUSINESS DAYS

€85 (~ 30 000 ft) - €200 (~72 000 ft)

€ 22 (~8000 ft)

If you live within the EU except Norway STANDARD SHIPPING 5 – 7 BUSINESS DAYS

above €200 (~72 000 ft)

FREE

UK

EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

up to €85 (~ 30 000 ft )

€ 20 (~7300 ft)

UK EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

€85 (~30 000 ft) - €200 (~72 000 ft)

€ 25 (~9000 ft)

UK EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

above €200 (~72 000 ft)

FREE

USA and Canada

EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

up to €85 (~30 000 ft)

€20 (~7300 ft)

USA and Canada EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

€85 (~30 000 ft) - €200 (~72 000 ft)

€25 (~9000 ft)

USA and Canada EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

above €200 (~72 000 ft)

FREE

Rest of the World

EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

up to €85 (~30 000 ft)

€25 (~9000 ft)

Rest of the World EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

€85 (~30 000 ft) - €200 (~72 000 ft)

€40 (~14 500 ft)

Rest of the World

EXPRESS WORLWIDE 4 – 6 BUSINESS DAYS

above €200 (~72 000 ft)

FREE

 

Will I be charged extra taxes after my item clears customs?

If you live in the EU, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and will be factored into the total price you pay at check out. Please note that this means duties and taxes are non-refundable. Please note that if the delivery address is in a country outside the EU, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the payment of duties and taxes. 320DTLA will not be made responsible for the payment of these costs. Orders are shipped with DHL, using a DAP (Delivery at Place) service.

Please contact your local customs office if you would like more information regarding duties and taxes. Or use this page to help you calculate:

Import Duty Calculator - SimplyDuty

Can I expedite my order?

We are offering only standard shipping at this time, we are doing our best to get your order to you ASAP. We can't wait to see you in your 320DTLA set!

 

RETURNS AND EXCHANGES

Although we hope you love all your items, we have a returns policy in place if you are not 100% happy with your purchase.

What id our return policy?

We gladly accept unworn, unwashed items with the tags still attached within 14 days of receiving your order. Once your return has been scanned and confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your store credit as requested. We can unfortunately not offer a free return label for you return.

Conditions for returns:

  1. Items must be returned with 14 days of receiving your order
  2. All original tags must remain attached
  3. Item(s) must be unworn, and returned in original condition
  4. Return must include Original Invoice and Return Form.

RETURN FORM
EXAMPLES

How to complete the return form?

  1. Fill out your pick-up address and contact details
  2. Add you original order number
  3. Fill the rows, with the items you would like to return, please refer to the original invoice
  4. Add the value of the returned item. Please make sure to add the correct value (always refer to the original invoice). If you are returning from outside of EU and miss to add the correct value, please note that the package cannot enter free of customs and taxes. 320DTLA will not be made responsible for the payment of these costs.

Swimwear & Bodysuits: Please note that all tags and hygiene liners must be attached in order for your return to be accepted. Your return may be refused if the item is damaged or missing any tags/liners.

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