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PILATES ABOVE THE CITY: SOLID X 320DTLA - PURCHASE OF TICKETS

FREE SHIPPING AND RETURN LIMITED TIME ONLY

BLACK FRIDAY - 25% DISCOUNT

SHIPPING

1. Where do we deliver?

Through DHL, we dry all over the world, with a few exceptions, which are:

Russia, Ukraine, Azerbaijan, Bahrain.

If you order to Hungary, GLS will take out your package.

2. Can I change an order that has already been placed?

Once you place an order, we can no longer change it. In this case, we ask that you contact the supplier directly, who can change the delivery address, for example, or cancel the order.

3. How much does shipping cost?

Orders over 200 Euro (72,000 ft) are delivered free of charge.

In all other cases, the following shipping charges apply:

HUNGARY

- up to 30 000 ft 1 700 ft

- Between 30,000 ft and 2,300 ft. 2,300 ft

EU (except Norway)

- up to € 85 (~ 30,000 ft) € 15 (~ 5,500 ft)

- € 85 (~ 30,000 ft) - € 200 (~ 72,000 ft) € 22 (~ 8,000 ft)

UK

- up to € 85 (~ 30,000 ft) € 20 (~ 7,300 ft)

- € 85 (~ 30,000 ft) - € 200 (~ 72,000 ft) € 25 (~ 9,000 ft)

USA and CANADA

- up to € 85 (~ 30,000 ft) € 20 (~ 7,300 ft)

- € 85 (~ 30,000 ft) - € 200 (~ 72,000 ft) € 25 (~ 9,000 ft)

TO THE REST OF THE WORLD

- up to € 85 (~ 30,000 ft) € 25 (~ 9,000 ft)

- Between € 85 (~ 30,000 ft) - € 200 (~ 72,000 ft)

- € 40 (~ 14,500 ft)

4. Do I have to pay extra tax after customs clearance of the product?

If you live in the EU, deliveries are delivered via DDP (Delivery Duty Paid), so you don’t have to pay extra fees when your order is shipped or crossed the border. Duties and taxes are calculated directly on shipping costs and are taken into account in the total price paid at check-out. Please note, however, that this means that duties and taxes are non-refundable.

Please also note that if the shipping address is in a non-EU country, you will automatically be an importer. This means that your order is usually kept at the customs office when you arrive in your country and you expect the importer (You) to reimburse the duties and taxes. 320DTLA is not responsible for these costs. Orders are shipped by DHL using DAP (Delivery at Place) service.

Please contact your local customs office for more information on duties and taxes. Or use this page to calculate:

Import Duty Calculator - SimplyDuty

5. Meggyorsíthatom a szállítást?

We are offering only standard shipping at this time, we are doing our best to get your order to you ASAP. We can't wait to see you in your 320DTLA set!

RETURNS AND EXCHANGES

1. What is your return policy?

We gladly accept unworn, unwashed items with the tags still attached within 14 days of receiving your order. Once your return has been scanned and confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your store credit as requested. We can unfortunately not offer a free return label for you return.

If you have any question regarding your return, please contact us at the contact@320dtla.com. 

2 . Conditions for returns

1. Items must be returned with 14 days of receiving your order

2. All original tags must remain attached

3. Item(s) must be unworn, and returned in original condition

4. Return must include Original Invoice and Return Form.

If you are returning your order from outside of EU, the return must include Original Invoice and Return Form. Otherwise it is not neccessary. 

3. Return form

How to complete Return Form:

A. Fill out your pick-up address and contact details

B. Add you original order number

C. Fill the rows, with the items you would like to return, please refer to the original invoice

D. Add the value of the returned item. Please make sure to add the correct value (always refer to the original invoice).

If you are returning from outside of EU and miss to add the correct value, please note that the package cannot enter free of customs and taxes. 320DTLA will not be made responsible for the payment of these costs.

Swimwear & Bodysuits: Please note that all tags and hygiene liners must be attached in order for your return to be accepted. Your return may be refused if the item is damaged or missing any tags/liners.

FIT AND SIZE

1. What size I am?

We recommend using a tape measure to find your perfect fit. If you're in between sizes on our size we suggest sizing down for a more compressive fit or sizing up for a more relaxed fit. If you're still unsure about your size, drop us a line at contact@320dtla.com and we'd be happy to help. 

Quick note! Your compressive pieces may feel a bit snug on your first wear but this is totally normal!

2. Do all colors fit and feel the same?

You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same compression and quality.

PRODUCT INFORMATION AND CARE

1. How do I wash and take care of my 320DTLA pieces?

Wash at or below 40 ° C. Washing is only recommended with clothes of the same color. The use of dry cleaning is prohibited. Cannot be bleached. The use of a dryer is prohibited. Ironing at low temperatures (110 ° C).

FENNTARTHATÓSÁG

1. Is everything eco-friendly?

We like giving you as much information as possible. Here’s a breakdown of some of our products and how it stacks up.

Leggings + Bras + Overalls: Made from 85% Poliamid 15 % Elastane

2. How do you turn old water bottles into clothes?

Did you know almost all synthetic activewear is made from plastic? We just make ours with materials that would otherwise clog landfills and pollute the earth. It all starts with 100% post-consumer water bottles that have their labels removed, are crushed into billions of minuscule chips, and then washed until they’re sparkling clean. After a bunch of science stuff with names like “polymerization,” you get a soft, recycled yarn that eliminates the need for petroleum and diverts water bottles from landfills at the same time.

3. Where do you manufacture?

All of our textiles are made from recycled materials in our local facility in Hungary. We work very closely with our atelier and seamstresses and guarantee fair wages, safe and healthy conditions, and zero forced or child labor.

DISCOUNT CODES

1. Where is my discount code?

If you've signed up for our newsletter, keep an eye out for an email from us with your discount code. We also recommend checking your junk folder just in case! Reach out to contact@320dtla.com if you can’t find it!

2. Hogy lehet legkönnyebben tájékozódni az akciókról, új termékekről?

Join our newsletter here.

You can follow us Instagram, the Facebook and the Linkedin is.

CARREER

1. Is 320DTLA hiring?

We always share open positions and internships on our Linkedin Page. Don't see what you’re looking for but certain you’d make a great addition to the team? We’re always open to an amazing pitch. Email us at contact@320dtla.com

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